This page contains the pre-contractual information about our accommodation service together with our booking and house rules. We kindly ask you to read it before making a booking request.

1. Service provider

[Company legal name] — Şar Mah., 231. Sk. No:12, 47100 Artuklu / Mardin — 0543 954 16 02 — info@helenolimposkonagi.com
Further details: Company Information

2. Nature of the service

The service is accommodation in a historic Mardin mansion, comprising an overnight stay in the room type you choose together with a generous spread breakfast. Details of room capacity, floor, bed layout and amenities are given on the relevant room pages.

3. Booking process

Booking requests are taken by telephone or WhatsApp. Your request becomes definite once availability, the total amount and any prepayment terms have been confirmed by us in writing. Unconfirmed requests do not create a booking.

4. Prices and taxes

Prices are per room and per night; they vary according to season, occupancy and length of stay. Breakfast is included in the stated amounts. The accommodation tax is calculated separately as required by law and shown as a separate line on the invoice (the tax rate may change by legislation; the current rate is stated in the booking confirmation).

5. Payment

Payment can be made at the property in cash or by credit card. During busy periods a prepayment may be requested in order to guarantee the booking; this is clearly stated in the booking confirmation.

6. Check-in and check-out

Check-in is at 14:00 and check-out at 12:00. Early check-in and late check-out requests are met subject to availability.

7. Identity notification

Under the Identity Notification Law No. 1774, all guests staying with us are required to present their identity documents on arrival. Accommodation cannot be provided without presentation of identity.

8. House rules

The mansion is a historic building; smoking is not permitted indoors. Designated areas on the terrace and in the courtyard may be used.
Quiet hours are between 23:00 and 08:00.
Children aged 0–6 stay free of charge in the same bed as their parents; requests for an extra bed are subject to availability and may be charged.
Please contact us before booking regarding the acceptance of pets.
Guests are responsible for any damage caused in the rooms and common areas.
In this historic stone building the staircases can be steep and narrow; if you have reduced mobility, please tell us when booking so that we can choose a suitable room together.

9. Cancellation and refunds

For cancellation, change and refund terms, please see the Cancellation and Refund Policy page.

10. Dispute resolution

For complaints and objections we kindly ask you to contact us first. If no solution can be reached, you may apply to the Consumer Arbitration Committees or the Consumer Courts in your place of residence under Law No. 6502 on Consumer Protection.

Last updated: 12.09.2026

Booking and Accommodation Terms